Who should I contact first about an IWANA trailer issue?

Contact IWANA with your trailer details. The team will direct or coordinate the next step.

Does the warranty affect Australian Consumer Law rights?

No. Applicable rights and remedies under the Australian Consumer Law remain available.

Ownership confidence

Warranty and support for your IWANA.

Q: What should I include with a support request?

Include your order or VIN details, when the issue started, and clear photos or video where possible.

Clear help for the trailer body and chassis, plus practical support for fitted appliances and components.

How support works

Start with the IWANA team.

Tell us what happened

Share useful evidence

Photos or a short video help us assess the issue and identify the fastest next step.

Assessment and remedy

We will assess trailer-related issues and coordinate with relevant component suppliers where required.

Contact IWANA support →

Trailer construction

The body and chassis are supported under IWANA’s written warranty supplied with your trailer.

Appliances and components

Supplier or manufacturer warranties may apply to fitted components. IWANA can help coordinate the right support path.

Your Australian Consumer Law rights

Warranty terms operate alongside, and do not replace, rights and remedies available under the Australian Consumer Law.

Your final warranty document, supplied at delivery, contains the applicable terms for your trailer and components.

Common questions

Who should I contact first?

Contact IWANA with your trailer details. We will direct or coordinate the next step.

What should I include?

Your order or VIN details, when the issue started, and clear photos or video where possible.

Are consumer guarantees affected?

No. Applicable Australian Consumer Law rights remain available.

Current written warranty

3 years body & chassis.
1 year accessories & optional parts.

The final warranty document supplied with your trailer contains the applicable terms for your individual build. Supplier or manufacturer warranties may also apply to fitted appliances and components. These warranty terms operate alongside, and do not replace, rights and remedies available under the Australian Consumer Law.