Privacy Policy
Last updated 7 September 2026
IWANA Trailer (“IWANA”, “we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, why we collect it and how you can access or correct it.
What we collect
When you use our website or get in touch, we may collect:
- Your name, email address and phone number when you submit an enquiry or contact us directly.
- Details of your enquiry, including what you tell us about your interest in a build.
- Website usage information such as pages viewed, approximate location, device type and browser information, collected through Google Analytics and similar technologies.
- Payment, billing, registration, freight and delivery details if you order a trailer.
How we use it
We use your information to respond to enquiries, prepare and manage quotes, process orders, coordinate registration, collection or delivery, provide after-sales support and improve our website. If you opt in, we may also send you updates about models, events or build availability. You can unsubscribe from marketing at any time.
We do not sell your personal information.
Who we share it with
We disclose information only where reasonably necessary to operate IWANA or where required by law. Recipients may include:
- Google, for website analytics.
- Meta and WhatsApp, when you choose to contact us using WhatsApp click-to-chat.
- Professional advisers, website and email service providers.
- Payment providers and financial institutions.
- Registration, freight and delivery partners when you place an order.
- Government, regulatory or law-enforcement bodies when legally required.
Some service providers may process information outside Australia. Their handling of information is also governed by their own privacy terms.
Cookies & analytics
Our website uses cookies and Google Analytics 4 to understand site traffic and improve the experience. Depending on your settings, analytics may collect device and usage information and assign online identifiers. You can manage or block cookies through your browser settings. Some site features may not work as intended if cookies are disabled.
Data security & retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep information only for as long as reasonably required for the purpose it was collected, to support our customer relationship, or to meet legal and accounting obligations. No storage or transmission method is completely secure, but we act promptly when we become aware of an issue.
Access & correction
You can ask what personal information we hold about you, or request access, correction or deletion, by emailing [email protected]. Some information may need to be retained where the law requires it or where it is needed to complete a transaction or resolve a dispute. We will respond within a reasonable timeframe.
Complaints
If you believe we have mishandled your personal information, please contact us first so we can investigate. If the Privacy Act applies to IWANA and you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy when our practices, services or legal obligations change. The current version and its effective date will remain available on this page.
Contact us
IWANA Trailer
2/11 Boola Place, Cromer NSW 2099
[email protected]
ABN 73 696 727 750